Privacy Policy

1. Introduction

Welcome to AfriBring (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and delivery services (collectively, the “Services”).

AfriBring is a last-mile delivery company operating in Uganda, providing package delivery, errand services, and business logistics solutions including cash on delivery collection.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account or use our Services, we may collect:

• Identity Information: Full name, username, profile photo
• Contact Information: Email address, phone number, physical address
• Account Credentials: Password and security questions
• Payment Information: Mobile money number
• Business Information: Business name, registration details.

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Location Data: Real-time GPS location for delivery tracking, pickup and drop-off coordinates, and location history during active deliveries
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: App features used, delivery history, order preferences, interaction with our Services

2.3 Information from Third Parties

We may receive information from:

• Payment Providers: Transaction confirmation and payment status from mobile money providers (MTN Mobile Money, Airtel Money) and banks
• Business Partners: Order information from shops and businesses using our delivery services
• Social Media: If you link your social media accounts, we may receive profile information

3. How We Use Your Information

We use your information to:

3.1 Provide Our Services

• Process and fulfill delivery orders
• Facilitate pickup and drop-off of packages
• Enable real-time order tracking
• Complete errand requests on your behalf
• Collect and remit cash on delivery payments
• Connect you with available riders

3.2 Communication

• Send order confirmations, updates, and delivery notifications
• Respond to your inquiries and support requests
• Send service-related announcements
• Provide promotional offers and discounts (with your consent)

3.3 Improve Our Services

• Analyze usage patterns to enhance user experience
• Develop new features and services
• Conduct research and analytics
• Optimize delivery routes and efficiency

3.4 Safety and Security

• Verify user identity and prevent fraud
• Ensure the safety of riders and customers
• Investigate and resolve disputes
• Enforce our Terms of Service

3.5 Legal Compliance

• Comply with applicable laws and regulations in Uganda
• Respond to legal requests and prevent harm
• Protect our rights and property

4. How We Share Your Information

We may share your information with:

4.1 Delivery Riders

• Your name and contact number
• Pickup and delivery addresses
• Package details and special instructions
• Payment method and amount (for COD)

4.2 Businesses and Shops

• Delivery status and confirmation
• Proof of delivery (including photos and signatures)
• Cash on delivery collection confirmations
• Customer feedback (anonymized)

4.3 Service Providers

• Payment processors (MTN, Airtel)
• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support platforms
• SMS and notification services

4.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our legal rights
• Emergency situations involving safety

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide our Services
• Required to comply with legal obligations
• Needed to resolve disputes and enforce agreements

Retention Periods:

• Account information: Duration of account plus 1 years
• Transaction records: 7 years (as required by Uganda tax laws)
• Location data: 90 days after delivery completion
• Support communications: 2 years

You may request deletion of your data under your profile (see Section 10).

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Under the Data Protection and Privacy Act of Uganda (2019), you have the right to:

7.1 Access

Request a copy of the personal information we hold about you.

7.2 Correction

Request correction of inaccurate or incomplete information.

7.3 Deletion

Request deletion of your personal information, subject to legal retention requirements.

7.4 Restriction

Request that we limit the processing of your information in certain circumstances.

7.5 Data Portability

Request a copy of your data in a structured, commonly used format.

7.6 Objection

Object to processing of your information for direct marketing purposes.

7.7 Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at inquiry@afribring.com

8. Location Data

8.1 Why We Collect Location Data

Location data is essential for our delivery services to:

• Match you with nearby riders
• Enable real-time delivery tracking
• Calculate accurate delivery distances and fees
• Provide estimated arrival times
• Ensure successful pickups and deliveries

8.2 Your Control Over Location Data

• You can request deletion of historical location data

9. Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our app and website
• Updating the “Last Updated” date
• Sending you a notification for significant changes

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AfriBring

Email: inquiry@afribring.com

Phone: +256 745299978

Address:
Ntinda Mutesa 2 Road, Kampala

Data Protection Officer:
dpo@afribring.com